Locate and then click the following registry subkey:

For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:ģ22756 How to back up and restore the registry in WindowsĬlick Start, click Run, type regedit in the Open box, and then click OK to start Registry Editor. Then, you can restore the registry if a problem occurs. For added protection, back up the registry before you modify it. Therefore, make sure that you follow these steps carefully. However, serious problems might occur if you modify the registry incorrectly. Important This section, method, or task contains steps that tell you how to modify the registry. If reinstalling the DigitalPersona Password Manager software does not resolve the issue, follow these steps. Then, restart the computer.įor information about how to install the DigitalPersona Password Manager software, see the Getting Started book that came with the Fingerprint Reader. If one or more of these things are not verified, reinstall the DigitalPersona Password Manager software. Make sure that the user who is logged on is a member of the Administrators group. To start the System Configuration Utility, click Start, click Run, type msconfig.exe in the Open box, and then click OK. To view the Processes tab in Task Manager, press CTRL+ALT+DEL, click Task Manager, and then click the Processes tab.Įxamine the Startup tab in the System Configuration Utility. Look for DPAgnt.exe on the Processes tab in Task Manager. If the Fingerprint Registration Wizard does not run, verify the following things: The first time that you log on to Windows after you install the Fingerprint Reader, the Fingerprint Registration Wizard is displayed so that you can start registering fingerprints. Method 1: Reinstall and configure the DigitalPersona Password Manager software To resolve this issue, use one of the following methods. Therefore, you cannot register the fingerprint.

After that, when you try to register a fingerprint with the Fingerprint Reader, the Fingerprint Registration Wizard does not run. You install the Microsoft Fingerprint Reader and the Microsoft DigitalPersona Password Manager software. The Fingerprint Registration Wizard does not run after you install the Fingerprint Reader and the DigitalPersona Password Manager software and then restart the computer SymptomsĬonsider the following scenario.

Verifi fingerprint reader software